ELMABODECO · HOME COLLECTION

Shipping Policy

THOUGHTFUL DELIVERY · CONSIDERED DETAILS · EVERY HOME

Every piece deserves a thoughtful journey. At elmabodeco, we strive to make the delivery experience as clear, convenient, and reassuring as the process of choosing something special for your home.

THE ESSENTIALS

01 · SHIPPING INFORMATION

Shipping Coverage

This Shipping Policy applies to orders placed through the elmabodeco online store for delivery within the United States.

We coordinate fulfillment through our available regional warehouse network in the United States. Orders are arranged for shipment from the appropriate available warehouse based on the delivery destination and fulfillment arrangements.

Our goal is to provide a straightforward shipping experience while ensuring that each order is handled with appropriate care throughout the fulfillment process.

02 · ORDER PROCESSING

Order Processing & Fulfillment

After an order has been successfully submitted, it enters our order processing and fulfillment workflow. During this stage, the order details and shipping information are reviewed, and the items are prepared for dispatch.

Processing time is included in our overall estimated delivery timeframe of 5–8 business days. It is not an additional period to be added to the stated delivery estimate.

Business days refer to Monday through Friday, excluding weekends and applicable public holidays.

The actual time required to complete delivery may vary depending on the destination, order circumstances, transportation conditions, and other factors affecting fulfillment.

03 · SHIPPING RATES

Shipping Fees & Free Shipping

We maintain a simple, transparent shipping structure based on the merchandise subtotal of your order.

Shipping Fee Details

• Orders of exactly $321 qualify for free shipping.
• Orders below $321 are subject to the standard $36 shipping fee.
• The applicable shipping charge is displayed during checkout before payment is completed.
• Please review the order summary carefully to confirm the merchandise subtotal and applicable shipping charge.

04 · DELIVERY ESTIMATES

Delivery Timeframes & Expectations

Our estimated delivery timeframe is 5–8 business days, inclusive of order processing and shipping transit. This estimate is provided to help customers plan for the arrival of their purchases.

Please understand that delivery estimates are provided for reference and are not guaranteed delivery appointments or fixed arrival dates.

Factors That May Affect Delivery

Certain circumstances may affect the time needed to process or transport an order, including:

• Severe weather conditions or other natural events.
• Public holidays and periods of increased shipping activity.
• Transportation disruptions or carrier service interruptions.
• Incorrect, incomplete, or difficult-to-verify delivery information.
• Other circumstances beyond the reasonable control of the parties involved in fulfillment and transportation.

If an unexpected delivery issue arises, please contact our customer service team so we can review the situation and assist you.

05 · ADDRESS DETAILS

Shipping Address Requirements

Customers are responsible for providing complete and accurate shipping information when placing an order. Please carefully review all address details before submitting payment.

A complete shipping address should include:

• Recipient's full name.
• Street address and house or building number.
• Apartment, suite, or unit number, where applicable.
• City and state.
• Correct ZIP code.
• A valid contact telephone number, where requested.

Incomplete or inaccurate address information may make delivery more difficult and could result in delays or delivery complications.

If you discover an error in your shipping address after placing an order, please contact us as soon as possible. Address changes may depend on the current processing or shipping status of the order and cannot be guaranteed once fulfillment or transportation has progressed.

06 · ORDER INFORMATION

Order Confirmation & Shipping Updates

After completing your purchase, please retain your order confirmation and order number for future reference. These details can help our customer service team locate your order and respond to inquiries more efficiently.

If you have a question about the fulfillment status of your purchase, please contact us using the email address listed in this policy and include your order number.

If shipping or tracking information is available for your order, please refer to the information provided through the applicable order communication. Tracking updates may depend on the transportation provider's scanning and reporting process.

07 · DELIVERY ISSUES

Delayed, Missing or Damaged Deliveries

Delayed Deliveries

If your order has not arrived within the estimated delivery timeframe, please contact our customer service team. We will review the available order information and assist with the next appropriate steps.

Missing Packages

If your order appears to have been delivered but you cannot locate it, please first verify the shipping address and check the usual delivery areas at your property. You may also check with other household members or building management, where applicable. If the package remains missing, contact us with your order details so we can help review the situation.

Damaged Items

If an item arrives with visible damage, please contact our customer service team and provide your order number together with a description of the issue. Photographs of the product and its packaging may help us understand the situation and assess the appropriate resolution.

Incorrect or Incomplete Orders

If you receive an item that does not match your order or notice that an item is missing, please contact us with the relevant order details. Our team will review your inquiry and provide further assistance in accordance with the applicable order and return policies.

08 · ORDER CHANGES

Order Modifications & Cancellations

If you need to request an order change or cancellation, please contact us as soon as possible and include your order number and the details of your request.

Requests are subject to the current status of the order. Once an order has entered fulfillment, been dispatched, or otherwise progressed beyond the stage at which changes can be made, modifications or cancellations may no longer be possible.

Please refer to our applicable cancellation and return policies for further information regarding order changes, returns, and refunds.

09 · RETURNS

Returns & Return Address Instructions

If you wish to return an item or need assistance with a return, please contact our dedicated customer service team before shipping anything back.

We will provide the appropriate return address based on the nearest available regional warehouse in the United States. The designated return location will be communicated to you by our customer service team after your request has been reviewed.

Please wait for the return instructions and confirmed return address before arranging shipment. This helps ensure that your return is directed to the appropriate location.

For additional details regarding eligibility, return procedures, and refund arrangements, please consult our Return & Refund Policy.

10 · CUSTOMER SUPPORT

How We Can Help

Our customer service team is available to help with questions and concerns related to:

• Shipping costs and free shipping eligibility.
• Order processing and delivery estimates.
• Shipping address corrections and order information.
• Delivery delays and missing packages.
• Damaged, incorrect, or incomplete deliveries.
• Return address instructions and return-related inquiries.

11 · POLICY CLARIFICATIONS

Additional Shipping Information

Estimated Timeframes

All delivery timeframes stated in this policy are estimates expressed in business days. Weekends and applicable public holidays are not counted as business days. The actual arrival date may vary according to transportation and fulfillment circumstances.

Customer Responsibilities

Customers should ensure that the shipping address and contact information supplied at checkout are accurate. Please also monitor any available order or delivery communications and contact us promptly if an issue arises.

Applicable Policies

This Shipping Policy should be read together with the other applicable policies published on the elmabodeco website, including our Return & Refund Policy, Terms of Service, and Privacy Policy.

Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict, or override any consumer rights that cannot lawfully be excluded or limited under applicable law.

12 · POLICY UPDATES

Changes to This Shipping Policy

elmabodeco may update or revise this Shipping Policy when necessary to reflect changes to shipping arrangements, operational procedures, or applicable requirements.

Any revised version will be published on this page. We encourage customers to review this policy periodically to remain informed about our current shipping arrangements.

BUSINESS DETAILS

Store Information

elmabodeco

A HOME TO CALL YOUR OWN

Thoughtfully Presented · Naturally Inspired · Made for Living

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